Wear and Tear vs. Damage in NSW: How to Negotiate With Your Real Estate and Move Out Without the Stress

If you’re renting in NSW, one of the biggest headaches when moving out is the final inspection. That’s when your property manager walks through the place, comparing it to the condition report from the day you moved in. This is usually where the debate starts: what’s fair wear and tear, and what’s actual damage?

Knowing your rights under Fair Trading NSW and being prepared for that conversation can make all the difference. Add to that a careful moving process with a good relocation service, and you’ll be walking away with your bond intact.

What Counts as Fair Wear and Tear?

According to NSW Fair Trading, wear and tear is the natural deterioration of a property over time from everyday living. Here are a few examples:

• Carpet that’s worn down after years of walking on it.

• Faded curtains from sunlight.

• Scuff marks on walls from furniture brushing past.

• Paint that’s dulled over the years.

On the flip side, damage is something avoidable—like broken windows, burn marks on the carpet, holes in the wall, or stains from spills. This is the stuff your landlord or real estate can ask you to fix or deduct from your bond.

How to Negotiate With Your Real Estate at Moving Time

When the end-of-lease inspection is around the corner, don’t panic. Here’s how to approach it:

1. Review your original condition report – compare it with how the property looks now.

2. Document everything – take photos before you hand over the keys.

3. Clean thoroughly – a professional end-of-lease clean is worth it. Real estate agents expect the property to be spotless.

4. Know your rights – bring up Fair Trading NSW guidelines if you feel they’re pushing you on normal wear and tear.

5. Negotiate calmly – if the agent points out issues, ask whether it’s reasonable wear or actual damage. Stay professional, don’t get defensive.

If you can’t agree, you can apply to NSW Civil and Administrative Tribunal (NCAT) to settle the dispute.

What to Ask Your Movers to Avoid Damage

Sometimes, the stress isn’t just about the property—it’s about your furniture and belongings. A careless moving day can cause damage to both your things and the house itself, which can end up costing you in repairs or bond deductions.

Here’s what to check with your moving company or interstate removalists before the big day:

• Do they provide protective packing? Ask if they use blankets, shrink wrap, or padding for furniture.

• How do they handle fragile items? Make sure they have special boxes or crates for TVs, mirrors, and glassware.

• Do they have insurance? Always confirm whether your belongings are covered during the move.

• How do they protect the property? Movers should use mats or covers to avoid scuffing floors, walls, or door frames.

• Do they handle bulky or specialty items? If you’ve got a piano, antiques, or artwork, ask how they’ll move them safely.

A professional removalist team will take care to prevent damage—not just to your things but also to the rental property, so you don’t get blamed at the final inspection.

Moving out of a rental in NSW doesn’t have to end in a fight over your bond. Understand what counts as wear and tear under Fair Trading NSW, negotiate fairly with your real estate, and choose a reliable moving service that takes extra care during the relocation.

With the right prep and the right movers on your side, you’ll avoid the common traps—leaving the property in good shape, your furniture undamaged, and your bond money back in your pocket.