How to Solve a Dispute Step-by-Step with Removalists in Wollongong – Without Going to Court
Disputes during or after a move can happen, even with the best of intentions. Whether it’s a misunderstanding about pricing, a damaged item, or timing issues, it’s always better — and far more cost-effective — to try and resolve any problems directly with your removalists before taking legal action.
Here’s a simple, professional step-by-step guide on how to handle disputes with removalists in Wollongong in a calm and effective way:
1. Stay Calm and Document Everything
The first and most important step is to stay calm. Emotional reactions often make the situation worse.
Start by documenting the issue immediately:
Take photos of any damages
Keep copies of quotes, invoices, and emails
Write down names, dates, times, and a description of what happened
Having clear evidence will make your case stronger and avoid unnecessary arguments.
2. Raise the Issue Directly with the Supervisor or Manager
Instead of arguing with the workers on the day, ask to speak with the team leader or the office manager as soon as possible.
Most reputable removalists in Wollongong want to maintain a good reputation and will be willing to listen and resolve complaints professionally.
Explain the situation factually, calmly, and without blame.
Example:
“I noticed a scratch on the table after the move, and it wasn’t there before. Can we discuss how we can sort this out?”
3. Refer Back to the Agreement
Always refer back to your original quote, contract, or service agreement.
Check what was promised:
Were they supposed to provide insurance?
Was furniture disassembly/reassembly included?
Were there any terms regarding damages or claims?
By referring to the agreed terms, you can keep the conversation professional and solution-focused.
4. Offer a Fair Solution
If possible, suggest a reasonable resolution rather than waiting for the company to offer something.
For example:
Asking for repairs or compensation for a damaged item
Requesting a partial refund for incomplete services
Accepting a discount on the final invoice
Often, proposing a fair solution upfront shows you’re willing to resolve things amicably — and encourages the company to do the same.
5. Use a Formal Written Complaint (If Needed)
If you don’t get a good response verbally, the next step is to send a polite but firm written complaint to the company.
Outline:
The issue
What you’re seeking as a resolution
A reasonable deadline for response (e.g., 7 days)
Make sure your tone is professional, not aggressive. Many disputes can still be solved at this stage without escalating further.
6. Mediation Before Court Action
If no resolution is reached, and you want to avoid the cost and stress of court, you can suggest mediation through NSW Fair Trading or the Australian Furniture Removers Association (AFRA) if the company is a member.
Mediation is cheaper, faster, and far less stressful than taking legal action.
7. As a Last Resort – Legal Action
Court should always be the very last resort.
If the removalist refuses to cooperate despite evidence, mediation efforts, and formal letters, you can lodge a claim with:
NSW Fair Trading
NCAT (NSW Civil and Administrative Tribunal)
However, remember that legal action can take months and cost money — so it’s always better to solve issues early if you can.
Final Thoughts
Most disputes with removalists in Wollongong can be solved quickly and professionally with the right approach.
The key is to stay calm, communicate clearly, refer back to agreements, and offer reasonable solutions.
Always aim to resolve things directly with the company first — it’s faster, cheaper, and far less stressful than heading to court.
And remember: if you choose a trusted removalist with a solid reputation, you’ll usually find they’re just as keen as you are to sort things out quickly and fairly.